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Remote control via management gateway doesn't work - The client doesn't...
Environment LANDesk Management Suite 9.0LANDesk Management Suite 9.5LANDesk Cloud Services Appliance 4.2LANDesk Cloud Services Appliance 4.3 Problem/Issue/Symptoms The managed nodes connected to the...
View ArticleHow to restore the Cloud Services Appliance 4.3 to factory defaults
Environment LANDesk Cloud Services Appliance 4.3 - Physical device Problem/Issue/Symptoms You need to restore your physical Cloud Services Appliance to its factory defaults. Solution Starting from the...
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Unable to take remote control through Cloud Services Appliance - Maximum...
Environment LANDesk Cloud Services Appliance 4.2 and 4.3. Problem/Issue/Symptoms While trying to remote control a device via gateway, you might receive the following error message: Failed short session...
View ArticleBest Known Method for creating a custom On-Demand agent for the Cloud...
This document is intended to assist LANDesk® Management Suite users with creating a custom on-demand agent for use with the Cloud Services Appliance
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Unattended configuration of client for the Cloud Services Appliance
Problems/Symptoms:How to automatically configure a client for the Cloud Services Appliance, without manually entering username and password information. Details:Configurebroker.exe creates an LNG file...
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How to properly add host names to the Management Gateway
The Management gateway appliance allows you to add host names using the Web GUI interface. In order to activate or download new updates you may need to add the proper LANDesk hosts by navigating to the...
View ArticleActivation is not working automatically through the Gateway.
DescriptionActivation is not working automatically through the Gateway. Activation fails when putting in the correct license information. The Email process of activating the Gateway works. CauseDNS...
View ArticleSSL Certificate Requirements for LANDESK Cloud Service Appliance
Environment: LANDESK Cloud Service Appliance (CSA, Gateway) 4.2 and 4.3 Review Date: February 19th, 2014 Requirements: The LANDESK Cloud Service Appliance requires the use of an End Entity Certificate...
View ArticleQuick Gateway (Cloud Service Appliance) Configuration
Description:This document is to help in verifying basic configuration of the gateway settings to allow communication to the core, patching servers, and licensing server. Steps:1. Click on System...
View ArticleHow to silently update the Management Gateway IP Address in the .0 file
If the public IP address of the LANDesk Management gateway is changed, this will break the ability of the clients to establish a secure SSL tunnel with the Management Gateway. The LANDesk Agent will...
View ArticleHow to automate the BrokerConfig.exe process for end users outside the network
One of the challenges for machines outside the network is making sure that they have a valid Management Gateway certificate. To do so manually can be a challenge, and introduces the user to having to...
View ArticleManagement Gateway Security and Encryption FAQ
Below are some commonly asked questions and answers concerning the LANDesk Management Gateway. Q: Does the LANDesk Management Gateway support using RSA tokens for authentication?A: At this time we do...
View ArticleManagment Gateway Firewall is blocking IP Addreses listed in the Allowed IP's...
DescriptionThe Blocked Address List on the Gateway overrides any Allowed Addresses that fall under a existing Blocked Address List IP or Range. This is because the Blocked Address List is loaded into...
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Valid IP Address Ranges Blocked by the Management Gateway Blacklist
Background Information: The Management Gateway Appliance has a built in firewall. The firewall is capable of blocking specified IP Addresses or IP Address ranges based on a blacklist that can be...
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How are the updates checked and downloaded on the Cloud Services Appliance?
Environment LANDESK Cloud Services Appliance Problem/Issue/Symptoms 1) Scanning for updates returns the error message: Scan Incomplete - Could not connect 2) Clicking Apply to install an...
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How to set up an additional Cloud Services Appliance to distribute client...
Environment LANDESK Cloud Services Appliance Problem/Issue/Symptoms Unable to take remote control through Cloud Services Appliance - Maximum number of connections reachedWhile trying to remote control...
View ArticleHow to Troubleshoot BrokerConfig and General Gateway Agent Issues.
SubjectHow to Troubleshoot BrokerConfig and General Gateway Agent Issues. DescriptionYou may see any of the following errors:1. Connection through management gateway failed 14 SSL name mismatch.2. The...
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Unable to take remote control through Cloud Services Appliance - Maximum...
Environment LANDesk Cloud Services Appliance 4.2 and 4.3. Problem/Issue/Symptoms While trying to remote control a device via gateway, you might receive the following error message: Failed short session...
View ArticleCVE-2014-0160 Vulnerability in the LANDESK Management Gateway 4.3
Problem: The version of OpenSSL on the 4.3 Cloud Service Appliance is vulnerable to CVE-2014-0160. Fix: Install patch GSB431_137 on the 4.3 Gateway. This patch requires GSB431_135 to be installed....
View ArticleTroubleshooting patching the Cloud Service Appliance (Management Gateway)....
Description: On rare occasions patching on the Cloud Services Appliance doesn't appear to work correctly. Either patches don't appear (that should) or applying the patches fail with unexpected results....
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