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Unable to take remote control through Cloud Services Appliance - Maximum...
Environment LANDESK Cloud Services Appliance 4.2LANDESK Cloud Services Appliance 4.3 Symptoms While trying to remote control a device via gateway, you might receive the following error message: Failed...
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Quick Gateway (Cloud Service Appliance) Configuration
Description:This document is to help in verifying basic configuration of the gateway settings to allow communication to the core, patching servers, and licensing server. Configure Date and Time first....
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How to Add a Third Party Certificate to a Cloud Service Appliance version 4.2...
On the Cloud Services Appliance go to Manage LDMG certificates.Click Create CSR. Enter info and click Display to get CSR.Fill out the signing request with your information, see example below: *Note -...
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How to Troubleshoot a Management Gateway New Install
The Comprehensive Guide for Troubleshooting a Management Gateway New InstallDescriptionApplies to LDMS 8.7 - 8.8, LDMG iso 05/02/07, LANDesk Management Gateway Appliance. This guide was designed to...
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Best Known Method for Configuring LANDESK Cloud Service Appliance (former...
This article is intended to provide a set of recommended configurations for LANDESK Cloud Service Appliance. The CSA configuration will allow an external (off the network) client. LANDESK Cloud Service...
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How to scan for client BrokerConfig certificates
Description The purpose of this custom definition is to provide a way to determine which machines have a brokerconfig certificate and which do not. Because requesting the brokerconfig certificate is...
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How to Troubleshoot the Cloud Services Appliace (CSA)/Gateway
Purpose A basic troubleshooting guide to help identify the point of failure when agent communications through the CSA fail. This document will only discuss CSA configuration as it pertains to...
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Remote Control via the CSA and CSA error codes
Error codes received while attempting to remote control a machine via the CSA: Error CodeDescription0StartSession Successful1Timeout2Parameter error3Communication error4End of file (SSL Stream...
View ArticleIs my CSA Heartbleed vulnerable with OpenSSL 1.0.1e ?
Question:My CSA OpenSSL version is 1.0.1e, is it vulnerable ? Answer:You must be check the exact versionFor that you can run this command :rpm -q -a | grep "openssl" If the last patch (GSB431_137) is...
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Is there a new version of the Management Gateway Appliance for LANDesk 9.0...
Answer: Yes. However, the new version and the old version are the same as far as compatibility, hardware, and speed is concerned. Several changes where implemented in the new version for varying...
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Unable to upload On-Demand Agent to Cloud Service Appliance v.4.3
Environment:Cloud Service Appliance 4.3 - 160 Review Date:November 13, 2014 Problem: Unable to upload the Remote Control package to the CSA. The package acts as if it gets saved to the CSA, but when...
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"Failed short session connection to gateway (6)" error
DescriptionCustomer right-clicks on a computer to remote control via CSA, and receives below error. Remote control via CSA work fine on core server, this issue only happen on the remote console...
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Tripwire spiking CPU to 100% on Cloud Service Appliance v.4.3 to
Environment: Cloud Service Appliance 4.3 Review Date: December 22, 2014 Problem: Tripwire is spiking CPU up to 100% This is a known issue that is currently being worked on. The defect # is 129849...
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End of Life for LANDesk® Cloud Services Appliance 4.2
LANDesk® Cloud Services Appliance – Product Availability and Support Life‐Cycle Notice October 9, 2013On October 9, 2013 LANDesk Software announced the release of new LANDesk® Cloud Services Appliance...
View ArticleSSL Certificate Requirements for LANDESK Cloud Service Appliance
Environment: LANDESK Cloud Service Appliance (CSA, Gateway) 4.2 and 4.3 Review Date: February 19th, 2014 Requirements: The LANDESK Cloud Service Appliance requires the use of an End Entity Certificate...
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How to Add a Third Party Certificate to a Cloud Service Appliance version 4.2...
If 2048 SSL certificate is required on a Cloud Service Appliance, you will need to purchase such certificate from a third party. See SSL Certificate Requirements here: SSL Certificate Requirements for...
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How to remote MAC machine via CSA
DescriptionThis document shows you how to enable remote control for MAC clients via the LANDESK Cloud Service Appliance Resolution1, On the MAC machine, open /Library/Application...
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LANDESK Cloud Services Appliance Landing Page
Cloud Services Appliance for LANDESK Management SuiteThis is a list of highly recommended documents for increasing overall knowledge of this component.If you want to review additional content regarding...
View ArticleTroubleshooting Tidbits for the 4.3 Cloud Service Appliance
Description: This document contains some basic steps we take to troubleshoot the CSA. Most of these can apply to 4.2 and 4.3, however some are 4.3 specific. I will not note which is which as the 4.3 is...
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Cloud Services Appliance 4.3 - How To Add a Persistent Static Route
Environment LANDesk Cloud Services Appliance 4.3 Problem/Issue/Symptoms The Cloud Services Appliance is unable to talk with the Core The Cloud Services Appliance is unable to talk with the InternetThe...
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